Patrick Forsyth, Frances Kay

The Art of Successful Business Communication

• Broschiertes Buch

Produktbeschreibung

This book sets out proven, practical guidelines to ensure you can and deliver messages in a clear, succinct, precise, descriptive, informative and impressive way. Aimed at anyone wishing to improve their business communication skills.

Produktdetails

• History and Management of Tech
• Verlag: Institution of Engineering & Technology
• Seitenzahl: 184
• Erscheinungstermin: September 2008
• Englisch
• Abmessung: 229mm x 157mm x 10mm
• Gewicht: 227g
• ISBN-13: 9780863419072
• ISBN-10: 0863419070
• Artikelnr.: 40189003

Autorenporträt

Patrick Forsyth runs Touchstone Training & Consultancy and is an experienced consultant, trainer and writer. He writes extensively on business matters and is the author of many successful business books including: How to Craft a Successful Business Communication and The Gentle Art of Getting Your Own Way - a layman's guide to being persuasive (Foulsham), Detox Your Career (Cyan) and Demystifying Marketing (IET).

Inhaltsangabe

Chapter 1: Communication: its nature, scope and purpose
Chapter 2: What makes for effective communication
Chapter 3: Prerequisites for success: preparation and listening
Chapter 4: Being persuasive: getting agreement from others
Chapter 5: Meetings: making them work
Chapter 6: Presentations: speaking successfully 'on your feet'
Chapter 7: Negotiation: making the best deal
Chapter 8: Telephone communication: its special nature
Chapter 9: The nature of the written word
Chapter 10: The writing process: what to say and how to say it
Chapter 11: The different forms of written communication
Chapter 12: The ubiquitous email: dos and don'ts
Chapter 13: Dealing with numbers