Blake Morgan

Gebundenes Buch

The 8 Laws of Customer-Focused Leadership

New Rules for Building a Business Around Today's Customer

Beschreibung

Finally, a playbook for leaders of all types on how to build and maintain a relentless focus on the customer into your organizationâ s DNA.

Autor

Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.

Produktdetails

• Verlag: HarperCollins Focus
• Seitenzahl: 256
• Erscheinungstermin: 2. Juli 2024
• Englisch
• Abmessung: 229mm x 161mm x 24mm
• Gewicht: 394g
• ISBN-13: 9781400245956
• ISBN-10: 1400245958
• Artikelnr.: 69778574