The essential guide for managers andprofessionals dealing with difficultworkplace conversations Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it'sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving…mehr
The essential guide for managers andprofessionals dealing with difficultworkplace conversations Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it'sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.
Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.
Inhaltsangabe
Part I - Why We Dread these Conversations Chapter 1: Why We Dread Bad News Chapter 2: Getting Your Head in the Right Place Chapter 3: How to Stop Procrastinating Chapter 4: How different People React to Bad News Chapter 4: Selecting the Time and Place Part II - Having the Conversation Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth Chapter 6: Telling Your Boss... Chapter 7: Telling Your Co-worker... Chapter 8: Firing an employee... Chapter 9: Delivering bad news Part III - Close Chapter 10: The Importance of Practice
Part I - Why We Dread these Conversations Chapter 1: Why We Dread Bad News Chapter 2: Getting Your Head in the Right Place Chapter 3: How to Stop Procrastinating Chapter 4: How different People React to Bad News Chapter 4: Selecting the Time and Place Part II - Having the Conversation Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth Chapter 6: Telling Your Boss... Chapter 7: Telling Your Co-worker... Chapter 8: Firing an employee... Chapter 9: Delivering bad news Part III - Close Chapter 10: The Importance of Practice
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