Andere Kunden interessierten sich auch für
![Total Quality Management Assessment Model For Manufacturing Companies]( "Total Quality Management Assessment Model For Manufacturing Companies")
Total Quality Management Assessment Model For Manufacturing Companies44,99 €![Quality Management Practices and Organisational Performance]( "Quality Management Practices and Organisational Performance")
Quality Management Practices and Organisational Performance51,99 €![Quality Management Practices of Electronics Industry In Northern India]( "Quality Management Practices of Electronics Industry In Northern India")
Quality Management Practices of Electronics Industry In Northern India36,99 €![Quality Management Practices in Financial Institutions of Rajasthan]( "Quality Management Practices in Financial Institutions of Rajasthan")
Quality Management Practices in Financial Institutions of Rajasthan46,99 €![Total Quality Management]( "Total Quality Management")
Total Quality Management32,99 €![Total Quality Management for Local Self Governments]( "Total Quality Management for Local Self Governments")
Total Quality Management for Local Self Governments48,99 €![The Impacts of Lack of TQM on Local Construction Companies in Liberia]( "The Impacts of Lack of TQM on Local Construction Companies in Liberia")
The Impacts of Lack of TQM on Local Construction Companies in Liberia16,99 €
The Research Book focuses on developing two models viz: SQM (Service Quality Management) & TQM (Total Quality Management). Based on Primary & Secondry research a set of factors have been identified for both the models & an instrument has been developed for two Service Sectors viz:(i) Management Education Institutes & (ii) Hotels. Two different & unrelated service industries are taken up to highlight how service quality factors are similar in different Services. The Study highlights the importance of quantifying service quality. It identifies the important & dominant factors in Quality management practices in Service Industries both from Customer's perspective (SQM) & Service provider's perspective (TQM). The Model will help in the management decision making process by identifying areas of concern for successful implementation of Quality management practices. The research work can be used as a reference guide by the Service industries aspiring to implement Quality practices withinthe constraints of our environment / society. The study can form a base for academicians & researchers for further advanced studies in Service Industries.