Spin the Bottle Service - Moxness, Kirsten; Moxness, Paul
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Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service? Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and…mehr

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Produktbeschreibung
Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service? Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including:Making genuine gratitude a natural and contagious habit Respecting upgrades and freebies, and handling necessary downgrades Encouraging supportive teams and empowering each employee to provide exceptional experiences Taking a compassionate and proactive approach to safety and crisis management and resolving problems Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.
Autorenporträt
Kirsten Moxness is an entrepreneur and expert in the fields of massage, wellness, and relaxation. She founded SlowMotion, a Copenhagen-based clinic for massage and wellness in 1993. During her 11 years at the helm, she helped propel massage into one of the most popular employee benefits in Denmark. Her many client companies included the largest law firm in Denmark, multinational pharmaceutical companies, and a global IT company's call center. With government ministers and members of the Danish Special Forces divers amongst her individual clients, she literally had the top legal minds and government officials in the palms of her hands as she led the way helping companies focus on wellness to improve employee health and job satisfaction simultaneously. After moving to Brussels, Belgium, with her husband, Paul, Kirsten provided massage and wellness services at Aspria Royal La Rasante, Brussels' most exclusive sports and wellness club.