Smiling Down the Line - Russell, Bob
50,99 €
inkl. MwSt.
Versandkostenfrei*
Versandfertig in über 4 Wochen
payback
25 °P sammeln
  • Broschiertes Buch

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Andere Kunden interessierten sich auch für
Produktbeschreibung
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
Autorenporträt
Bob Russell is an associate professor in the Department of Employment Relations at Griffith Business School, Griffith University.