Ganesh Akhade, Santosh Jaju, R. R. Lakhe

Service quality assessment for healthcare sector

Healthcare service quality assessment

• Broschiertes Buch

Produktbeschreibung

Healthcare service sector plays important role in economic growth of a nation. Healthcare services are provided by various types of hospitals such as government hospitals, private hospitals, and community / trust hospitals in urban area. In rural area the healthcare services are provided by primary healthcare centres. Due to increase in competition between hospitals a pressure is increased on administrators of hospitals to provide better services to customer. To make improvement in services the administrator of hospitals need to know the area where improvement is needed. Hence administrators of hospitals needed a reliable instrument to measure the service quality of hospitals. The objectives of this book is 1) to provide a model for assessing service quality of healthcare sector 2) to determine the common minimum service items able to measure the service quality of healthcare sector 3) to use neural network for assessing service quality model for healthcare sector. After exploratory literature review it is found that majority of researcher used customers perception minus expectation gap score for assessing service quality of healthcare sector.

Produktdetails

• Verlag: LAP Lambert Academic Publishing
• Seitenzahl: 200
• Erscheinungstermin: 14. Januar 2023
• Englisch
• Abmessung: 220mm x 150mm x 12mm
• Gewicht: 316g
• ISBN-13: 9786205630983
• ISBN-10: 6205630982
• Artikelnr.: 67416995

Autorenporträt

Dr. Ganesh Akhade is working as Dean, Polytechnic, G H Raisoni Institute of Engineering and Technology. Dr. Ganesh Nivrutti Akhade received his Ph.D. Degree from Mechnical engineering department, G.H.Raisoni College of Engineering, Nagpur, RTMNU, Nagpur university and M.Tech (Production Engineering), B.E (Mechanical engineering) degree from RTMNU.