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The Design and Execution of the Study Department of the post of the central government were bigger than any other department. However, by this arrangement postal services could fully satisfy only a segment of its customers, with the result the goodwill earned so far through centuries is slowly diminishing What are the causes behind such decline what can be done to stem this decline and to improve the quality of service are the problems behind us. Factors attributed to the above downfall are explained below Postal service network Out of the 1.5 lakh Post Office s in our country, nearly 1.35 lakh are in rural areas, which makes this large network as predominantly rural. since the department has to exercise more caution toward the satisfactory functioning of this rural Post Office it is not practicable for the department to concentrate on all areas. As a result, the department is unable to satisfy all the expectation of the entire section of people.