Gary Akehurst is Professor of Marketing at the University of Portsmouth. Previously he was Professor of Marketing Management and Head of the Business Research Centre at Southampton Business School and Senior Consultant with Touche Ross Management Consultants. He has published widely in the areas of marketing, retailing, and tourism planning and development. He is Editor of The Service Industries Journal. Nicholas Alexander is Senior Lecturer in Retailing in the School of Commerce and International Business Studies, Faculty of Business and Management, University of Ulster. He was previously Lecturer in Retail Management at the University of Surrey and Coca Cola Lecturer in Retailing at the University of Edinburgh. His primary research interest is the internationalisation of retailing. He is Associate Editor of The Service Industries Journal.
Introduction
1. The Status of Marketing in the UK Service Industries
2. Problems Confronting UK Retailing Organisations
3. An Empirical Overview of Marketing by Retailing Organisations
4. The Status Quo of the Marketing Organisation in UK Retailing: A Neglected Phenomenon
5. The Impact of New Technology on Services Marketing
6. Customer Service in Retailing
7. Retail Location at the Micro-Scale: Inventory and Prospect
8. The Retail Park: Customer Usage and Perceptions of a Retailing Innovation
9. Tenant Mix
Tenant Placement and Shopper Behaviour in a Planned Shopping Centre
10. Elements of a Franchise: The Experiences of Established Firms
11. Retail Buying in the United Kingdom
12. A Comparison between Dutch and Gennan Retail Price Setting
13. Shopping Motives
14. Shopping Motives Constructionist Perspective
Further Reading
Notes on Contributors
![The Basel II "e;Use Test"e; - A Retail Credit Approach](https://bilder.buecher.de/produkte/24/24829/24829261n.jpg "The Basel II "e;Use Test"e; - A Retail Credit Approach")
