Reduce Waiting Time in Hospitals

Reduce Waiting Time in Hospitals

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The aim of this project was to carry out a change model in the Orthopedics Clinic at King Abdullah University Hospital in Jordan. While the objectives of the project were to improve patient satisfaction through improving the average waiting time for patient who visit the Orthopedics Clinic and eliminate the non-added value processes from a patient's journey in hospital. The change was happening because of current long waiting time for patients who visits the orthopedics clinics, which in turn created a sense of dissatisfaction among many patients. So to change that, we provide every patient wa...