Quality Management
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The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.

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Produktbeschreibung
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Autorenporträt
Marco Sartor is Professor of Quality Management and Industrial Economics at the University of Udine, Italy. He has published many scientific papers in leading journals including the International Journal of Production Economics, the International Journal of Operations and Production Management, Production Planning and Control, the Journal of Purchasing and Supply Management and International Business Review. Guido Orzes is Assistant Professor of Management Engineering at the Free University of Bozen - Bolzano, Italy. He has published in leading operations management and international business journals such as the International Journal of Operations and Production Management, the International Journal of Production Economics, International Business Review and the Journal of Purchasing and Supply Management.