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The government's NHS Plan emphasises the importance of services users' views. This report provides practical guidance on how to ensure that older people's views are heard, acted on, and monitored, in relation to service quality. It makes recommendations for ensuring that older people's views become an integral part of home care service provision.

Produktbeschreibung
The government's NHS Plan emphasises the importance of services users' views. This report provides practical guidance on how to ensure that older people's views are heard, acted on, and monitored, in relation to service quality. It makes recommendations for ensuring that older people's views become an integral part of home care service provision.
Autorenporträt
Norma Raynes, Faculty of Health and Social Care, University of Salford, Bogusia Temple, School of Social Work University of Central Lancashire, Charlotte Glenister, Faculty of Health and Social Care, University of Salford and Lydia Coulthard, Faculty of Health and Social Care, University of Salford