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Master's Thesis from the year 2015 in the subject Computer Science - General, grade: A+, , course: École Supérieure d'Ingénieurs en Électrotechnique et Électronique, language: English, abstract: This research is geared toward identifying the critical factors that influence project success and performance. Furthermore, this research will present the results of a survey of 30 IT project sponsors/owners, consultants, managers, contractors, and suppliers on various projects. The empirical outcome will address questions that relate to success, performance, and stakeholder management in IT projects. The result of this research will be compared with project management practice across other industries. Findings in this study bring to light the critical need to identify and manage stakeholder expectations during an IT project in order to attain a high probability of success in project delivery irrespective of constraints such as time, resources, scope, and budget.In the world today, sustainable success for many businesses is directly associated with information technology and communication systems (ITC). However, a lot of information technology and communication projects fail regardless of substantial efforts by enterprises to improve and guarantee project success. Many consider IT project failure to be closely related to technical problems such as limitations on the technology adopted. On the other hand, current research in IT shows that most IT projects fail due to non-technical problems such as management-related issues as well as cultural and human factors.