John Michael Collins

Problem Solving for Healthcare Workers

How to Get Better - Lessons Can Be Learned

• Broschiertes Buch

Produktbeschreibung

The aim of this book is to explain what continuous improvement is and why it's needed; explain how individual departments can explain how and why continuous improvement is important, and helps readers recognize quality control methods in their own workplace and understand how to contribute to existing continuous improvement activities.

Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 266
• Erscheinungstermin: 15. Dezember 2017
• Englisch
• Abmessung: 251mm x 178mm x 15mm
• Gewicht: 499g
• ISBN-13: 9781138305823
• ISBN-10: 1138305820
• Artikelnr.: 50431628

Autorenporträt

Michael Collins, an industrial technologist and a past Fellow of the Institute of Quality Assurance, has spent thirty years advising businesses to make Improvements in Quality, Customer Service and overall efficiency. He is currently Principal of JM Collins and Associates a consulting firm specializing in standard setting, process improvement and the use of customer feedback to raise company and staff performance. He has advised many blue chip companies and national corporations on the application of sound quality principles when working as a Management Consultant with Price Waterhouse, now PWC. In his time as a Management Consultant he has shown over fifty businesses how to achieve certification to the relevant Quality System Standard. He has also helped many large organizations implement Total Quality continuous improvement programs.

Inhaltsangabe

Foreword
Preface
Prologue
Chapter 1: How lessons are learned
Chapter 2: Recent Reports
Chapter 3: 1% better at a 1000 things
Chapter 4: Be inspired: innovation throughout history
Chapter 5: Quality, Quality Assurance and Continuous Improvement
Chapter 6: Dealing with complaints
Chapter 7: Work processes, critical paths and the chain of quality
Chapter 8: Continuous improvement processes
Chapter 9: Getting started: where are you now?
Chapter 10: Quality improvement in small medical practices
Chapter 11: The problem solving processes: putting right what has gone wrong
Chapter 12: Step 1: recognizing a problem exists
Chapter 13: Step 2: understanding and defining the problem
Chapter 14: Step 3: identifying the root causes
Chapter 15: Step 4: removing the root causes
Chapter 16: Step 5: proving a permanent solution has been applied
Chapter 17: Step 6: closing the project and celebrating success
Chapter 18: Other methods to use
Chapter 19: Selecting and prioritizing projects
Chapter 20: Multiple project management
Epilogue