Work-related stress presents a major challenge to today's organizations. Yet for such a widespread problem, surprisingly little guidance is available on developing stress prevention management skills - and even less is backed up by solid research. Preventing Stress in Organizations addresses this problem by presenting an accessible, evidence-based exploration of how managers can reduce and prevent stress in their staff. The authors introduce an innovative programme based on their own ongoing research study (for which they were awarded 'Practitioner of the Year' by the British Psychological…mehr
Work-related stress presents a major challenge to today's organizations. Yet for such a widespread problem, surprisingly little guidance is available on developing stress prevention management skills - and even less is backed up by solid research. Preventing Stress in Organizations addresses this problem by presenting an accessible, evidence-based exploration of how managers can reduce and prevent stress in their staff. The authors introduce an innovative programme based on their own ongoing research study (for which they were awarded 'Practitioner of the Year' by the British Psychological Society Division of Occupational Psychology), along with other relevant theories and cutting-edge work from the field. After providing a broad introduction to the importance of work-related stress and its management, they reveal a unique set of 'Positive Manager Behaviours' - skills they have identified as critical to preventing stress and promoting a healthy, positive workplace. An in-depth discussion of these behaviours is supported by detailed case studies and practical exercises to facilitate real-world implementation. Preventing Stress in Organizations offers groundbreaking insights and invaluable hands-on skills to maintain and promote the health and well-being of individuals and organizations alike.
Emma Donaldson-Feilder is a Director of Affinity Health at Work and a Chartered Occupational Psychologist. In addition to her roles as researcher and practitioner, working to improve employee well-being and engagement, she is the author of numerous publications, a regular conference presenter, and a media commentator on issues relating to health at work. Rachel Lewis is a Director of Affinity Health at Work, a Chartered Occupational Psychologist and a lecturer in Occupational Psychology at Kingston Business School. She combines her academic career with regular conference speaking, consultancy and training, focusing on the links between leadership, management and employee well-being. Joanna Yarker is a Director of Affinity Health at Work and a Chartered Occupational Psychologist. She has previously held posts at Goldsmiths, University of London and the University of Nottingham. She writes regularly for academic and trade journals, and offers guidance and training to public and private sector organizations focused on improving workplace health.
Inhaltsangabe
1 Introduction 1
What is Stress? 2
What Stress is Not: Common Misperceptions 3
Common Causes of Stress 4
Work-Related Stress and the Line Manager 5
Summary 9
References 9
2 Why managing stress is important: The business and legalreasons 11
The Business Case 11
The Costs of Work-Related Stress 12
Calculating the Cost of Stress to Your Business 19
What Should We Be Doing to Monitor these Costs? 23
The Legal Case 24
Legal Cases of Work-Related Stress 25
What Should We Be Doing to Comply with Legislation? 28
Summary 29
References 29
3 How to manage work-related stress 31
Prevention 32
Training and Development 35
Support 37
Organizational, Manager and Team, and Individual LevelInterventions 38
What Should Our Organization Be Doing? 41
Where Does the Line Manager Fit In? 42
Summary 44
Reference 44
4 Developing a framework to promote positive managerbehaviour 45
Rationale: The Need For a Stress Management Approach Focusing onPositive Manager Behaviour 46
Why We Took a Competency-Based Approach 49
The Research Underlying the Positive Manager Behaviour Frameworkand Approach 51
The Positive Manager Behaviour Framework 55
Evidence to Support a Positive Manager
Behaviour Approach 56
Useful Resources 64
References 65
5 Respectful and responsible: Managing emotions and havingintegrity (management competency 1) 67
Integrity 68
Managing Emotions 75
Considerate Approach 81
Summary 85
References 87
6 Managing and communicating existing and future work(management competency 2) 89
Proactive Work Management 90
Problem Solving 101
Participative/Empowering 106
Summary 119
References 121
7 Managing the individual within the team (managementcompetency 3) 123
9 Overcoming barriers to positive manager behaviour171
Personal Level Barriers 172
Individual Work or Job Level Barriers 176
Team and Relationship Level Barriers 182
Organizational and Wider Level Barriers 186
Reference 189
10 Supporting managers to change their behaviour 191
Behaviour Change Is Possible 192
Theories of Behaviour Change 193
Implementing Behaviour Change Interventions 195
References 207
11 Is stress management just good management? 209
Comparing Positive Manager Behaviour with GeneralManagement/Leadership Competency Frameworks 211
Implications for Practice 214
How to Do Your Own Mapping 215
How to Identify Missing Positive Manager Behaviour Elements224
How to Integrate Missing Positive Manager Behaviour Elements225
Valuing People Management Skills 227
References 230
12 The way forward 231
Where are You Now? 231
Starting Out - Understanding Positive Manager Behaviourand How It Might Be Useful 233
Deciding How to Use Positive Manager Behaviour 234
Gaining Buy-In 240
Applying Positive Manager Behaviour 244
Sustainable Impact 250
References 253
Appendix 255
Index 261
Rezensionen
"In its way, this is a groundbreaking book since it recognisesthat, no matter what the policy says, tackling organisationalstress has to be implemented by normal, fallible people who happento be managers - and that they could do with all the help they canget." (RoSPA Occupational Safety & Health Journal, 1 September2011)
"The three authors - all chartered occupationalpsychologists - have used their real-life experience andcoupled it with a good understanding of research and theory tocreate an excellent "How to" book for line managers. Iwould go so far as to say this is almost an essential read foranybody with line-management responsibility and it also has animportant educative role for strategic managers who need tounderstand exactly the psychological culture that will protect andsupport their organisation." People Management (July 2011)"This is a really important book because it looks at the roleof managers in creating or preventing stress in theworkplace. The UK Government's Foresight project onMental Capital and Wellbeing clearly highlights the fact thatmanagerial style is implicated in people's health andwellbeing at work. A must-read for those trying to managestress in organizations." --Professor Cary L. Cooper, CBE, Distinguished Professor ofOrganizational Psychology and Health, Lancaster UniversityManagement School
"The authors of this book know their stuff and have written avery practical guide. This is much more than just another "how to"book for managers; it draws on the authors' extensive research andprovides a solid evidence-based framework for positivemanagement." --Professor Ivan Robertson, Director, Robertson CooperLtd
"This is a comprehensive and practical review which ishelpful in documenting the key role of line managers in ensuringhealth-promoting workplaces. The authors' experience issupported by well-chosen case studies and helps to provide clearadvice. Preventing Stress in Organizations clarifies theplethora of research in this complex field and provides pragmaticsolutions to the common and costly issue of organizational stressmanagement." --Dr Steven Boorman, Chief Medical Adviser Royal MailGroup, NHS Workforce Health & Well-being Lead Reviewer…mehr
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