Trish Hafford-Letchfield

Practising Quality Assurance in Social Care

• Broschiertes Buch

Produktbeschreibung

An accessible guide to quality assurance and performance management in social care for those working towards the PQ qualification in management and leadership.

Produktdetails

• Post-Qualifying Social Work Practice Series
• Verlag: Learning Matters
• Seitenzahl: 160
• Erscheinungstermin: 1. September 2007
• Englisch
• Abmessung: 244mm x 170mm x 9mm
• Gewicht: 289g
• ISBN-13: 9781844450848
• ISBN-10: 1844450848
• Artikelnr.: 23189284

Autorenporträt

Trish Hafford-Letchfield is Professor of Social Work at the University of Strathclyde.

Inhaltsangabe

The development of quality assurance and performance management in social
care - setting the context
Quality assurance - theoretical models
Leading and managing a culture for improvement
Managing outcomes for service users and the role of service users as
arbiters of quality assurance
Using evidence and evaluation to improve services
Improving quality through supporting the workforce
Conclusion- twelve steps to designing your quality and performance
management system