Sarah Sanderson King is Professor and Chair of the Department of Communication at Central Connecticut State University. She is the author of Human Communication as a Field of Study: Selected Contemporary Views, published by SUNY Press; Effective Communication Skills: An Interactional Approach; and Effective Communication: Theory into Action. Donald P. Cushman is Professor of Communication at the State University of New York at Albany. He has co-authored or edited three books including Organizational Communication: Issues, Problems, and Trends; Communication in Interpersonal Relationships, published by SUNY Press, and Message-Attitude-Behavior Relationships.