Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.
Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.
Kiran Mirchandani is Associate Professor in the Ontario Institute for Studies in Education at the University of Toronto. She is the coauthor of Criminalizing Race, Criminalizing Poverty and coeditor of The Future of Lifelong Learning and Work.
Inhaltsangabe
Introduction: The Authentic Clone 1. Transnational Customer Service: A New Touchstone of Globalization 2. Language Training: The Making of the Deficient Worker 3. Hate Nationalism and the Outsourcing Backlash 4. Surveillance Schooling for Professional Clones 5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse 6. Being Nowhere in the World: Synchronous Work and Gendered Time Conclusion: Authenticity Work in the Transnational Service Economy
Introduction: The Authentic Clone 1. Transnational Customer Service: A New Touchstone of Globalization 2. Language Training: The Making of the Deficient Worker 3. Hate Nationalism and the Outsourcing Backlash 4. Surveillance Schooling for Professional Clones 5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse 6. Being Nowhere in the World: Synchronous Work and Gendered Time Conclusion: Authenticity Work in the Transnational Service Economy
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