In a world where there is increasing demand for the performance of health providers to be measured, there is a need for a more strategic vision of the role that performance measurement can play in securing health system improvement. This volume meets this need by presenting the opportunities and challenges associated with performance measurement in a framework that is clear and easy to understand. It examines the various levels at which health system performance is undertaken, the technical instruments and tools available, and the implications using these may have for those charged with the…mehr
In a world where there is increasing demand for the performance of health providers to be measured, there is a need for a more strategic vision of the role that performance measurement can play in securing health system improvement. This volume meets this need by presenting the opportunities and challenges associated with performance measurement in a framework that is clear and easy to understand. It examines the various levels at which health system performance is undertaken, the technical instruments and tools available, and the implications using these may have for those charged with the governance of the health system. Technical material is presented in an accessible way and is illustrated with examples from all over the world. Performance Measurement for Health System Improvement is an authoritative and practical guide for policy makers, regulators, patient groups and researchers.
List of tables, figures and boxes; List of contributors; Foreword Nata Menabde; Acknowledgements; Part I. Principles of Performance Measurement: 1. Introduction Peter C. Smith, Elias Mossialos, Sheila Leatherman and Irene Papanicolas; Part II. Dimensions of Performance: 2. Population health Ellen Nolte, Chris Bain and Martin McKee; 3. Patient reported outcome measures and performance measurement Ray Fitzpatrick; 4. Measuring clinical quality and appropriateness Elizabeth A. McGlynn; 5. Measuring financial protection in health Adam Wagstaff; 6. Health systems responsiveness: a measure of the acceptability of health-care processes and systems from the user's perspective Nicole Valentine, Amit Prasad, Nigel Rice, Sivana Robone and Somnath Chatterji; 7. Measuring equity of access to health care Sara Allin, Cristina Hernández-Quevedo and Cristina Masseria; 8. Health system productivity and efficiency Andrew Street and Unto Häkkinen; Part III. Analytical Methodology for Performance Measurement: 9. Risk adjustment for performance measurement Lisa I. Iezzoni; 10. Clinical surveillance and patient safety Olivia Grigg and David Spiegelhalter; 11. Attribution and causality in health-care performance measurement Darcey D. Terris and David C. Aron; 12. Using composite indicators to measure performance in health care Maria Goddard and Rowena Jacobs; Part IV. Performance Management in Specific Domains: 13. Performance measurement in primary care Helen Lester and Martin Roland; 14. Chronic care Martin McKee and Ellen Nolte; 15. Performance measurement in mental health services Rowena Jacobs and David McDaid; 16. Long-term care quality monitoring using the inteRAI common clinical assessment language Vincent Mor, Harriet Finne-Soveri, John Hirdes, Ruedi Gilgen and Jean-Noel Dupasquier; Part V. Health Policy and Performance Management: 17. Targets and performance measurement Peter C. Smith and Reinhard Busse; 18. Public performance reporting on quality information Paul G. Shekelle; 19. Developing information technology capacity for performance management Thomas D. Sequist and David W. Bates; 20. Incentives for health-care performance improvement Douglas A. Conrad; 21. Performance information and professional improvement Arnold M. Epstein; 22. International health system comparisons: from measurement challenge to management tool Jeremy Veillard, Sandra Garcia-Armesto, Sowmya Kadandale and Niek Klazinga; Part VI. Conclusions: 23. Conclusions Peter C. Smith, Elias Mossialos, Sheila Leatherman and Irene Papanicolas; Index.
List of tables, figures and boxes; List of contributors; Foreword Nata Menabde; Acknowledgements; Part I. Principles of Performance Measurement: 1. Introduction Peter C. Smith, Elias Mossialos, Sheila Leatherman and Irene Papanicolas; Part II. Dimensions of Performance: 2. Population health Ellen Nolte, Chris Bain and Martin McKee; 3. Patient reported outcome measures and performance measurement Ray Fitzpatrick; 4. Measuring clinical quality and appropriateness Elizabeth A. McGlynn; 5. Measuring financial protection in health Adam Wagstaff; 6. Health systems responsiveness: a measure of the acceptability of health-care processes and systems from the user's perspective Nicole Valentine, Amit Prasad, Nigel Rice, Sivana Robone and Somnath Chatterji; 7. Measuring equity of access to health care Sara Allin, Cristina Hernández-Quevedo and Cristina Masseria; 8. Health system productivity and efficiency Andrew Street and Unto Häkkinen; Part III. Analytical Methodology for Performance Measurement: 9. Risk adjustment for performance measurement Lisa I. Iezzoni; 10. Clinical surveillance and patient safety Olivia Grigg and David Spiegelhalter; 11. Attribution and causality in health-care performance measurement Darcey D. Terris and David C. Aron; 12. Using composite indicators to measure performance in health care Maria Goddard and Rowena Jacobs; Part IV. Performance Management in Specific Domains: 13. Performance measurement in primary care Helen Lester and Martin Roland; 14. Chronic care Martin McKee and Ellen Nolte; 15. Performance measurement in mental health services Rowena Jacobs and David McDaid; 16. Long-term care quality monitoring using the inteRAI common clinical assessment language Vincent Mor, Harriet Finne-Soveri, John Hirdes, Ruedi Gilgen and Jean-Noel Dupasquier; Part V. Health Policy and Performance Management: 17. Targets and performance measurement Peter C. Smith and Reinhard Busse; 18. Public performance reporting on quality information Paul G. Shekelle; 19. Developing information technology capacity for performance management Thomas D. Sequist and David W. Bates; 20. Incentives for health-care performance improvement Douglas A. Conrad; 21. Performance information and professional improvement Arnold M. Epstein; 22. International health system comparisons: from measurement challenge to management tool Jeremy Veillard, Sandra Garcia-Armesto, Sowmya Kadandale and Niek Klazinga; Part VI. Conclusions: 23. Conclusions Peter C. Smith, Elias Mossialos, Sheila Leatherman and Irene Papanicolas; Index.
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