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Be it profit or cost-centered, performance management is a critical business system and is the lifeblood of any organization. It translates strategy and direction into individual accountability. This book provides readers with a step-by-step process to build a performance management system that works! It shows organizations how to -make performance management employee-centric, -link strategy to performance management, -use PM to support and develop culture change, -set KPIs, -track and measure competencies, and -use a rating system that differentiates performance and links to rewards. "How to Build a Performance Management System That Works" covers many best practices and examples that create direction, synergy, and accountability for future organizational and individual success.