Suzanne Mccorkle, Stephanie Witt

Broschiertes Buch

People Skills for Public Managers

Beschreibung

People Skills for Public Managers fills the need for a concise, inexpensive, skills-oriented supplemental text set in the public and nonprofit context. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector.Chapter coverage of important skills includes: resolving disputes in the workplace, creating and maintaining effective work relationships, working together in teams and meetings, dealing with incivility, effective intercultural communication, and effective public speaking skills. The book also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication. Online instructor's materials are available to professors who adopt the text.

Autor

Suzanne McCorkle directs the Dispute Resolution academic programs and is a professor in the Public Policy and Administration department at Boise State University, USA. She formerly served as Associate Dean and Dean of the College of Social Sciences and Public Affairs. Dr. McCorkle is the author of Mediation Theory and Practice and Personal Conflict Management. Her consulting and research interests involve workplace conflict and its remedies. Stephanie Witt is a Professor of Public Policy and Administration at Boise State University, USA. Her books include Cities, Sagebrush and Solitude (co-edited with Dennis Judd) and Urban West Revisited Governing Cities in Uncertain Times (with James B. Weatherby). She has previously held positions at Boise State as Associate Vice President, Associate Dean, Department Chair and Director of the Public Policy Center. She is a Carnegie Foundation for the Advancement of Teaching "Idaho Professor of the Year" (1998).

Produktdetails

• Verlag: Routledge
• Seitenzahl: 204
• Erscheinungstermin: 30. Mai 2014
• Englisch
• Abmessung: 229mm x 152mm x 11mm
• Gewicht: 304g
• ISBN-13: 9780765643513
• ISBN-10: 0765643510
• Artikelnr.: 39530051