Examines the impact of outsourcing on the field of technical communication. This title addresses the needs of graduate students, faculty, and technical communicators who want to teach, practice, or conduct research in this area. It explores issues of curriculum, project management, legal considerations, and intercultural communication problems.
Examines the impact of outsourcing on the field of technical communication. This title addresses the needs of graduate students, faculty, and technical communicators who want to teach, practice, or conduct research in this area. It explores issues of curriculum, project management, legal considerations, and intercultural communication problems.
Acknowledgements Introduction: The Changing Face of Technical Communication in the Global Outsourcing Economy Carlos Evia PART I: Outsourcing Practices by Region CHAPTER 1 Technical Communication and IT Oursourcing in India- Past, Present, and Future Prashant Natarajan and Makarand Pandit CHAPTER 2 Defining Technical Communication in the United States and India: A Contrastive Analysis of Established Curricula and Desired Abilities Carlos Evia CHAPTER 3 Africa Goes for Outsourcing Michael Jarvis Kwadzo Bokor CHAPTER 4 Outsourcing of Technical Communication Tasks from German-Speaking Contexts Petra Drewer and Charlotte Kaempf CHAPTER 5 Approaching Outsourcing in Rhetoric and Professional Communication: Lessons from U.S.-Owned Maquilas in Mexico Barry Thatcher and Victoriano Garza-Almanza PART II: Management and Cross-Cultural Communication Issues CHAPTER 6 The Information Developer's Dilemma JoAnn Hackos and William Hackos, Jr. CHAPTER 7 Language, Culture, and Collaboration in Offshore Outsourcing: A Case Study of International Training Team Communication Competencies James Melton CHAPTER 8 The Implications of Outsourcing for Technical Editing Clint Lanier PART III: Legal, Ethical, and Political Issues CHAPTER 9 The Privacy Problems Related to International Outsourcing: A Perspective for Technical Communicators Kirk St. Amant CHAPTER 10 Outsourcing Technical Communication: The Policy Behind the Practice Keith Gibson CHAPTER 11Obligations and Opportunities: Legal Issues in Offshore Outsourcing Technical Communication Charlsye Smith Diaz Conclusion Personal Reflection on Developing a Viable Trajectory for Outsourcing Technical Communications Barry Thatcher Meet the Contributors Index
Acknowledgements Introduction: The Changing Face of Technical Communication in the Global Outsourcing Economy Carlos Evia PART I: Outsourcing Practices by Region CHAPTER 1 Technical Communication and IT Oursourcing in India- Past, Present, and Future Prashant Natarajan and Makarand Pandit CHAPTER 2 Defining Technical Communication in the United States and India: A Contrastive Analysis of Established Curricula and Desired Abilities Carlos Evia CHAPTER 3 Africa Goes for Outsourcing Michael Jarvis Kwadzo Bokor CHAPTER 4 Outsourcing of Technical Communication Tasks from German-Speaking Contexts Petra Drewer and Charlotte Kaempf CHAPTER 5 Approaching Outsourcing in Rhetoric and Professional Communication: Lessons from U.S.-Owned Maquilas in Mexico Barry Thatcher and Victoriano Garza-Almanza PART II: Management and Cross-Cultural Communication Issues CHAPTER 6 The Information Developer's Dilemma JoAnn Hackos and William Hackos, Jr. CHAPTER 7 Language, Culture, and Collaboration in Offshore Outsourcing: A Case Study of International Training Team Communication Competencies James Melton CHAPTER 8 The Implications of Outsourcing for Technical Editing Clint Lanier PART III: Legal, Ethical, and Political Issues CHAPTER 9 The Privacy Problems Related to International Outsourcing: A Perspective for Technical Communicators Kirk St. Amant CHAPTER 10 Outsourcing Technical Communication: The Policy Behind the Practice Keith Gibson CHAPTER 11Obligations and Opportunities: Legal Issues in Offshore Outsourcing Technical Communication Charlsye Smith Diaz Conclusion Personal Reflection on Developing a Viable Trajectory for Outsourcing Technical Communications Barry Thatcher Meet the Contributors Index
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