Ronald E. Rice, Stephen D. Cooper

Organizations and Unusual Routines

• Gebundenes Buch

Produktbeschreibung

This book examines the way that people deal with dysfunctional feedback and unusual routines in organizational contexts.

Produktdetails

• Verlag: Cambridge University Press
• Seitenzahl: 400
• Erscheinungstermin: 7. Oktober 2010
• Englisch
• Abmessung: 235mm x 157mm x 26mm
• Gewicht: 730g
• ISBN-13: 9780521768641
• ISBN-10: 0521768640
• Artikelnr.: 30363292

Autorenporträt

Ronald E. Rice is Arthur N. Rupe Chair in the Social Effects of Mass Communication and Co-Director of the Carsey-Wolf Center for Film, Television, and New Media at the University of California, Santa Barbara. He is the author of several books, the most recent of which include The Internet and Health Care (with Monica Murero, 2006) and Media Ownership (2008).

Inhaltsangabe

List of figures
List of tables
Preface
Acknowledgements
1. Crazy systems, Kafka circuits and unusual routines
2. Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems
3. Getting personal - unusual routines at the customer service interface
4. A multi-theoretical foundation for understanding unusual routines
5. A detailed case study of unusual routines
6. Summary and discussion of the case study results
7. Individual and organizational challenges to feedback
8. A multi-level and cross-disciplinary summary of concepts related to unusual routines
9. Recommendations for resolving and mitigating unusual routines and related phenomena
10. summary and a tentative integrated model of unusual routines
References
Index.