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A step-by-step guide for how managers and employees can embrace change with passion and excitement, every day

Produktbeschreibung
A step-by-step guide for how managers and employees can embrace change with passion and excitement, every day
Autorenporträt
Lior Arussy serves as CEO and President of the Strativity Group. He is one of the world's authorities on customer experience, culture design, customer centricity and transformation. He is the author of six books including Exceptionalize it! (2015) and Customer Experience Strategy (2010). In addition, he has published over 250 articles in publications including the Harvard Business Review.