New International Business English Updated edition is an upper intermediate (B2) level course for learners who need to use English in their day-to-day work.
New International Business English Updated edition is an upper intermediate (B2) level course for learners who need to use English in their day-to-day work.
Thanks; Introduction; 1. Face to face: basic skills and techniques for talking to people in business situations; 2. Letters faxes and memos: basic skills and techniques for business correspondence; 3. On the phone: basic skills and techniques for using the telephone in business; 4. Summaries notes reports: basic skills and techniques for writing reports making notes summarizing and taking notes of conversations in business; 5. Working together: talking about where you work employment policy a company's activities organization and trade; 6. International trade: ordering and supplying goods or services answering and making enquiries making offers placing and acknowledging orders; 7. Money matters: methods of payment cash flow invoicing dealing with non-payment problems; 8. Dealing with problems: complaining and apologizing delivery and after-sales problems; 9. Visitors and travellers. Looking after foreign visitors and travelling on business: hotels restaurants small talk telling stories; 10. Marketing: marketing a product market research promotion and advertising; 11. Meetings: taking part in formal and informal meetings one-to-one meetings and larger group meetings; 12. Processes and operations: explaining and describing operations giving instructions; 13. Jobs and careers: applying for jobs and seeking promotion participating in interviews; 14. Sales and negotiations: selling and buying products negotiating face-to-face and on the phone; 15. A special project: a simulation revising many of the skills and situations in the course; Files; Acknowledgements.
Thanks; Introduction; 1. Face to face: basic skills and techniques for talking to people in business situations; 2. Letters faxes and memos: basic skills and techniques for business correspondence; 3. On the phone: basic skills and techniques for using the telephone in business; 4. Summaries notes reports: basic skills and techniques for writing reports making notes summarizing and taking notes of conversations in business; 5. Working together: talking about where you work employment policy a company's activities organization and trade; 6. International trade: ordering and supplying goods or services answering and making enquiries making offers placing and acknowledging orders; 7. Money matters: methods of payment cash flow invoicing dealing with non-payment problems; 8. Dealing with problems: complaining and apologizing delivery and after-sales problems; 9. Visitors and travellers. Looking after foreign visitors and travelling on business: hotels restaurants small talk telling stories; 10. Marketing: marketing a product market research promotion and advertising; 11. Meetings: taking part in formal and informal meetings one-to-one meetings and larger group meetings; 12. Processes and operations: explaining and describing operations giving instructions; 13. Jobs and careers: applying for jobs and seeking promotion participating in interviews; 14. Sales and negotiations: selling and buying products negotiating face-to-face and on the phone; 15. A special project: a simulation revising many of the skills and situations in the course; Files; Acknowledgements.
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