Designed as a specialized, practical reference for human resources professionals and students, this book fully explains both how to prepare and how to use job descriptions. The author breaks new ground by identifying a more extensive array of uses for job descriptions than in previous works on the subject--132 major management uses are discussed. Particular attention is given to gathering data for job descriptions and developing task/responsibility categories as an aid to understanding the design of work. Sample job descriptions are included to illustrate points made in the text. The author…mehr
Designed as a specialized, practical reference for human resources professionals and students, this book fully explains both how to prepare and how to use job descriptions. The author breaks new ground by identifying a more extensive array of uses for job descriptions than in previous works on the subject--132 major management uses are discussed. Particular attention is given to gathering data for job descriptions and developing task/responsibility categories as an aid to understanding the design of work. Sample job descriptions are included to illustrate points made in the text. The author demonstrates the numerous ways in which job descriptions can help management make better decisions in each of the core areas of human resource management--job design, reward system design, employee staffing, employee training, and performance control. In addition, Grant addresses in detail the many typical problems organizations have with job description preparation and use, offering a wealth of suggestions for avoiding these common pitfalls. Finally, the book shows that the design of jobs can be accurately depicted by job descriptions if attention is given to key unconventional types of information such as task times and priorities, non-work and semi-work activity, and unplanned work. An especially valuable feature is the Appendix section which contains model forms and questionnaires, log sheets, lists of objectives, rules, regulations, policies, and more. Indispensable for personnel administrators and specialists, this book is also a unique and useful management tool for department and division heads throughout the organization.
Philip Grant is an independent business and operations management consultant specialising in helping companies serve their customers better, leaner, and smarter through digital optimisation and business transformation. Formerly, Philip was director of customer operations at the telecoms and media arm of Arthur D. Little - Contactica, and Head of Customer Relations (South East) at British Telecom (BT). Recently, Philip has specialised in the future business design of large-scale public sector organisational and IT digital transformation programmes. Focussing on improving clients' service effectiveness whilst meeting stringent central government business efficiency targets - the 'Digital by Default' agenda. Philip is previously the author of the internationally selling telecoms expert handbook 'Achieving Excellent Customer Relationships', published in 2002. For the majority of Philip's working life, he has been involved within the telecommunications, financial services, utilities and public sectors (over forty years and still counting!). These engagements have encompassed various senior customer operations leadership positions and complex enterprise-wide transformational programme delivery roles, with national and multi-national blue-chip service provider organisations, worldwide. These companies include household names such as British Telecom, IBM, American Express, Arthur D Little, Cisco Systems, and Nortel Networks. Philip's extensive client engagements have enabled him to transform a breadth and depth of customer contact management, service delivery operations, and change management initiatives in the UK, continental Europe, Asia-Pacific, southern Africa and North America. Underpinning all these client engagements is a natural passion for delivering superior customer experiences and service excellence. To augment Philip's extensive business transformation expertise, Tony Grant (MSc) came on board to impart his award-winning digital marketing expertise. Currently, he is head of global optimisation at Informa Middle East based in Dubai, UAE. Together, this father and son business partnership provides a compelling customer-experience management capability fit for a future-relevant digital age.
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