A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.
A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.
Tony Whatling has over twenty-five years' experience of mediation practice and has trained hundreds of mediators in Family, Community, Health Care Complaints, Victim Offender and Workplace Mediation. He has published widely on the subject of mediation, has presented papers and workshops at international conferences and is a professional practice consultant to a number of mediation services. He has designed and delivered training to over 1,000 Muslim mediators in the UK, Pakistan, India, USA, Canada, Kenya, Uganda, Tanzania, Portugal, Syria and Afghanistan.
Inhaltsangabe
Introduction. 1. Mediation, Alternative Dispute Resolution and some essential principles defined. 2. Listening skills. 3. Questioning skills. 4. Providing a mirror to the client. 5. Some more advanced level strategies. 6. Managing high conflict and emotion. 7. Responding to difficult questions and behaviour. References. Index.
Introduction. 1. Mediation, Alternative Dispute Resolution and some essential principles defined. 2. Listening skills. 3. Questioning skills. 4. Providing a mirror to the client. 5. Some more advanced level strategies. 6. Managing high conflict and emotion. 7. Responding to difficult questions and behaviour. References. Index.
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