Meaningful Inefficiences describes an innovation culture within public serving organizations (government, news, civil society), where people, faced with silver bullet solutions involving big data and streamlined apps, are actually designing for trust. The resulting meaningful inefficiencies involve creating and nurturing inclusive, participatory, and accessible publics by opening up spaces for play and discussion.
Meaningful Inefficiences describes an innovation culture within public serving organizations (government, news, civil society), where people, faced with silver bullet solutions involving big data and streamlined apps, are actually designing for trust. The resulting meaningful inefficiencies involve creating and nurturing inclusive, participatory, and accessible publics by opening up spaces for play and discussion.
Eric Gordon is a professor of civic media and the director of the Engagement Lab at Emerson College in Boston, Massachusetts. His research focuses on civic engagement and the transformation of public life and governance in digital culture. He has served as an expert advisor for local and national governments, as well as NGOs around the world, designing responsive processes that encourage play, delight, and deliberation. He is the author of two books about media and cities and, most recently, is the editor of Civic Media: Technology, Design, Practice (MIT Press, 2016) and Ludics: Play from Antiquity to Present (Palgrave, 2020). Gabriel Mugar (Ph.D., Information Science and Technology, Syracuse University) is a design researcher at the global design consultancy, IDEO. He specializes in working with communities and organizations to design opportunities for learning, collaboration, and storytelling.
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Acknowledgements Introduction Chapter 1: Innovation Chapter 2: Publics Chapter 3: Play Chapter 4: Care Chapter 5: Practice References Index
