Down to earth and taking into account the critically important characteristics unique to public services, this is an illuminating text for anyone working, or thinking about working, in the public sector.
Down to earth and taking into account the critically important characteristics unique to public services, this is an illuminating text for anyone working, or thinking about working, in the public sector.
Eileen Milner is a Principal Lecturer in Information Management at the University of North London
Inhaltsangabe
1 Introduction: defining information and knowledge 2 Developing an information policy and strategy: the foundations of information management 3 Information management strategy in action: making a 'business' case 4 Knowledge management 5 Managing information, ideas and solutions: a focus on the employee 6 ICTs as tools of IKM 7 Tension and paradox: issues of information security, ownership, access, liability and openness 8 IKM as a tool of social inclusion 9 Vision and revision: the case for IKM in the public sector
1 Introduction: defining information and knowledge 2 Developing an information policy and strategy: the foundations of information management 3 Information management strategy in action: making a 'business' case 4 Knowledge management 5 Managing information, ideas and solutions: a focus on the employee 6 ICTs as tools of IKM 7 Tension and paradox: issues of information security, ownership, access, liability and openness 8 IKM as a tool of social inclusion 9 Vision and revision: the case for IKM in the public sector
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