Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall

Managing and Measuring Performance in Public and Nonprofit Organizations

• Gebundenes Buch

Produktbeschreibung

New edition of a classic guide to ensuring effective organizational performance
Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.

The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively.

Includes significant updates that offer a more integrated approach to performance management and measurement
Offers a detailed framework and instructions for developing and implementing performance management systems
Shows how to apply the most effective performance management principles
Reveals how to overcome the barriers to effective performance management
Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Produktdetails

• Verlag: Wiley & Sons
• Artikelnr. des Verlages: 1W118439050
• 2. Aufl.
• Seitenzahl: 480
• Erscheinungstermin: 13. Oktober 2014
• Englisch
• Abmessung: 241mm x 196mm x 30mm
• Gewicht: 848g
• ISBN-13: 9781118439050
• ISBN-10: 1118439058
• Artikelnr.: 41217320

Autorenporträt

THEODORE H. POISTER is professor of public administration in the Andrew Young School of Policy Studies at Georgia State University. MARIA P. ARISTIGUETA is the Charles P. Messick Professor and director of the School of Public Policy and Administration at the University of Delaware. JEREMY L. HALL is associate professor at the School of Public Affairs and Administration, Rutgers University-Newark.

Inhaltsangabe

Preface Acknowledgments Part 1: Introduction to Performance Management 1.
Introduction to Performance Management and Measurement 2. Developing Useful
Performance Management Systems Part 2: The Performance Management Process
3. Developing a Performance Framework 4. Targeting Results: Clarifying
Goals and Objectives 5. Defining Performance Indicators 6. Reporting
Performance Data 7. Analyzing Performance Information Part 3: Strategic
Applications of Performance Management Principles 1. Using Performance
Measures to Support Strategic Planning and Management 2.
Performance-Informed Budgeting 3. Managing Employees, Programs and
Organizational Units 4. Performance Management in Grant and Contract
Programs 5. Improving Quality and Process 6. Soliciting Stakeholder
Feedback 7. Using Comparative Measures to Benchmark Performance Part 4:
Design and Implementation of Performance Management Processes 1. Designing
and Implementing Effective Management Systems The Authors Index