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Principles of management, business management, strategic management, corporate management. Chapter 1: The contemporary workplace Chapter 2: Historical foundations of management Chapter 3: Environment and diversity Chapter 4: International dimensions of management Chapter 5: Ethical behaviour and social responsibility Chapter 6: Sustainability Chapter 7: Information and decision-making Chapter 8: Planning Chapter 9: Strategic management Chapter 10: Organising Chapter 11: Controlling Chapter 12: Human resources management Chapter 13: Leading Chapter 14: Communications and interpersonal skills Chapter 15: Motivation and rewards Chapter 16: Individuals, job design and stress Chapter 17: Team and teamwork Chapter 18: Leading and managing change Chapter 19: Entrepreneurship and new ventures Chapter 20: Operations and service management.