Katherine Barrett, Richard Greene
Making Government Work
The Promises and Pitfalls of Performance-Informed Management
Katherine Barrett, Richard Greene
Making Government Work
The Promises and Pitfalls of Performance-Informed Management
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In this book, Barrett and Greene will present evolving theories of performance management, the practices necessary for a good performance-based government, and the pitfalls that can easily be encountered along the way-andhow to avoid them.
In this book, Barrett and Greene will present evolving theories of performance management, the practices necessary for a good performance-based government, and the pitfalls that can easily be encountered along the way-andhow to avoid them.
Produktdetails
- Produktdetails
- Making Government Work Nr.1
- Verlag: Rowman & Littlefield Publishers
- Seitenzahl: 192
- Erscheinungstermin: 30. Dezember 2019
- Englisch
- Abmessung: 235mm x 157mm x 15mm
- Gewicht: 439g
- ISBN-13: 9781538125670
- ISBN-10: 1538125676
- Artikelnr.: 57748506
- Making Government Work Nr.1
- Verlag: Rowman & Littlefield Publishers
- Seitenzahl: 192
- Erscheinungstermin: 30. Dezember 2019
- Englisch
- Abmessung: 235mm x 157mm x 15mm
- Gewicht: 439g
- ISBN-13: 9781538125670
- ISBN-10: 1538125676
- Artikelnr.: 57748506
By Katherine Barrett and Richard Greene
Acknowledgements Preface About the Authors 1. Overview 2. Challenges
Sustainability The human element Differing perspectives 3. Benefits Exhibit
A: Montgomery County A catalogue of benefits San Jose, California Minnesota
Wisconsin Indiana Denver, Colorado King County, Washington Case Study - New
Orleans: Shock Therapy 4. History Progress at the state level Our ringside
view Federal advances Box: Building the federal performance infrastructure
Ups and downs Alternate approaches Box: Five major changes over the last
thirty years Case study - Service Efforts and Accomplishments 5. Outcomes
Knowing the goal Box: The demise of Oregon Benchmarks Striving for
efficiency Selecting top-level measures Citizen surveys Connecting to
national measures Case study - Washington: Cross-agency collaboration 6.
Performance Budgeting Performance budgeting legislation Impediments
Attention to evidence Budget execution The environment matters Case study -
Austin: A budget with a vision Case study - Illinois: Unrealistic
expectations 7. Pitfalls Insufficient resources Lack of data expertise Weak
internal training Counterproductive incentives Slow response Lack of
sustainability The practitioner-academic disconnect Fear of adverse
reaction Too much hype Flaws with targets A limited focus Neglect of
intractable problems Legislative indifference Politics trumps management
Checklist: Rx for Pitfalls 8. Buy-In Resisters Accountability vs.
performance improvement Agency ownership Stat evolution A collaborative
approach Case study -- Colorado Q&A on achieving buy-in 9. Validation
Consequences of bad data Bad data and drugs Inconsistent comparisons Data
fudging and outright cheating Verification A path forward Box: The roots of
inaccuracy Sloppy data Ineffective system controls Inconsistent information
and changing definitions Privatization/contractor/third party issues Case
study - New York: Changing the definitions 10. Data progress Service
delivery Open data Data sharing Data governance The push for more helpful
data Box - Outdated technology Box: The path forward Case study - Little
Rock, Arkansas: Of data and human beings 11. Evaluation Evaluation on the
frontlines Shifting the paradigm Box: The evidence movement Box: A
cost-benefit approach Case study -- Los Angeles: Solving a police
recruiting puzzle Resources Glossary Index
Sustainability The human element Differing perspectives 3. Benefits Exhibit
A: Montgomery County A catalogue of benefits San Jose, California Minnesota
Wisconsin Indiana Denver, Colorado King County, Washington Case Study - New
Orleans: Shock Therapy 4. History Progress at the state level Our ringside
view Federal advances Box: Building the federal performance infrastructure
Ups and downs Alternate approaches Box: Five major changes over the last
thirty years Case study - Service Efforts and Accomplishments 5. Outcomes
Knowing the goal Box: The demise of Oregon Benchmarks Striving for
efficiency Selecting top-level measures Citizen surveys Connecting to
national measures Case study - Washington: Cross-agency collaboration 6.
Performance Budgeting Performance budgeting legislation Impediments
Attention to evidence Budget execution The environment matters Case study -
Austin: A budget with a vision Case study - Illinois: Unrealistic
expectations 7. Pitfalls Insufficient resources Lack of data expertise Weak
internal training Counterproductive incentives Slow response Lack of
sustainability The practitioner-academic disconnect Fear of adverse
reaction Too much hype Flaws with targets A limited focus Neglect of
intractable problems Legislative indifference Politics trumps management
Checklist: Rx for Pitfalls 8. Buy-In Resisters Accountability vs.
performance improvement Agency ownership Stat evolution A collaborative
approach Case study -- Colorado Q&A on achieving buy-in 9. Validation
Consequences of bad data Bad data and drugs Inconsistent comparisons Data
fudging and outright cheating Verification A path forward Box: The roots of
inaccuracy Sloppy data Ineffective system controls Inconsistent information
and changing definitions Privatization/contractor/third party issues Case
study - New York: Changing the definitions 10. Data progress Service
delivery Open data Data sharing Data governance The push for more helpful
data Box - Outdated technology Box: The path forward Case study - Little
Rock, Arkansas: Of data and human beings 11. Evaluation Evaluation on the
frontlines Shifting the paradigm Box: The evidence movement Box: A
cost-benefit approach Case study -- Los Angeles: Solving a police
recruiting puzzle Resources Glossary Index
Acknowledgements Preface About the Authors 1. Overview 2. Challenges
Sustainability The human element Differing perspectives 3. Benefits Exhibit
A: Montgomery County A catalogue of benefits San Jose, California Minnesota
Wisconsin Indiana Denver, Colorado King County, Washington Case Study - New
Orleans: Shock Therapy 4. History Progress at the state level Our ringside
view Federal advances Box: Building the federal performance infrastructure
Ups and downs Alternate approaches Box: Five major changes over the last
thirty years Case study - Service Efforts and Accomplishments 5. Outcomes
Knowing the goal Box: The demise of Oregon Benchmarks Striving for
efficiency Selecting top-level measures Citizen surveys Connecting to
national measures Case study - Washington: Cross-agency collaboration 6.
Performance Budgeting Performance budgeting legislation Impediments
Attention to evidence Budget execution The environment matters Case study -
Austin: A budget with a vision Case study - Illinois: Unrealistic
expectations 7. Pitfalls Insufficient resources Lack of data expertise Weak
internal training Counterproductive incentives Slow response Lack of
sustainability The practitioner-academic disconnect Fear of adverse
reaction Too much hype Flaws with targets A limited focus Neglect of
intractable problems Legislative indifference Politics trumps management
Checklist: Rx for Pitfalls 8. Buy-In Resisters Accountability vs.
performance improvement Agency ownership Stat evolution A collaborative
approach Case study -- Colorado Q&A on achieving buy-in 9. Validation
Consequences of bad data Bad data and drugs Inconsistent comparisons Data
fudging and outright cheating Verification A path forward Box: The roots of
inaccuracy Sloppy data Ineffective system controls Inconsistent information
and changing definitions Privatization/contractor/third party issues Case
study - New York: Changing the definitions 10. Data progress Service
delivery Open data Data sharing Data governance The push for more helpful
data Box - Outdated technology Box: The path forward Case study - Little
Rock, Arkansas: Of data and human beings 11. Evaluation Evaluation on the
frontlines Shifting the paradigm Box: The evidence movement Box: A
cost-benefit approach Case study -- Los Angeles: Solving a police
recruiting puzzle Resources Glossary Index
Sustainability The human element Differing perspectives 3. Benefits Exhibit
A: Montgomery County A catalogue of benefits San Jose, California Minnesota
Wisconsin Indiana Denver, Colorado King County, Washington Case Study - New
Orleans: Shock Therapy 4. History Progress at the state level Our ringside
view Federal advances Box: Building the federal performance infrastructure
Ups and downs Alternate approaches Box: Five major changes over the last
thirty years Case study - Service Efforts and Accomplishments 5. Outcomes
Knowing the goal Box: The demise of Oregon Benchmarks Striving for
efficiency Selecting top-level measures Citizen surveys Connecting to
national measures Case study - Washington: Cross-agency collaboration 6.
Performance Budgeting Performance budgeting legislation Impediments
Attention to evidence Budget execution The environment matters Case study -
Austin: A budget with a vision Case study - Illinois: Unrealistic
expectations 7. Pitfalls Insufficient resources Lack of data expertise Weak
internal training Counterproductive incentives Slow response Lack of
sustainability The practitioner-academic disconnect Fear of adverse
reaction Too much hype Flaws with targets A limited focus Neglect of
intractable problems Legislative indifference Politics trumps management
Checklist: Rx for Pitfalls 8. Buy-In Resisters Accountability vs.
performance improvement Agency ownership Stat evolution A collaborative
approach Case study -- Colorado Q&A on achieving buy-in 9. Validation
Consequences of bad data Bad data and drugs Inconsistent comparisons Data
fudging and outright cheating Verification A path forward Box: The roots of
inaccuracy Sloppy data Ineffective system controls Inconsistent information
and changing definitions Privatization/contractor/third party issues Case
study - New York: Changing the definitions 10. Data progress Service
delivery Open data Data sharing Data governance The push for more helpful
data Box - Outdated technology Box: The path forward Case study - Little
Rock, Arkansas: Of data and human beings 11. Evaluation Evaluation on the
frontlines Shifting the paradigm Box: The evidence movement Box: A
cost-benefit approach Case study -- Los Angeles: Solving a police
recruiting puzzle Resources Glossary Index