Brad Cleveland

Gebundenes Buch

Leading the Customer Experience

How to Chart a Course and Deliver Outstanding Results

Beschreibung

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.

Autor

Brad Cleveland is known globally as one of today's foremost experts in customer strategy and management. Based in Sun Valley, Idaho, he has worked across 45 states and in over 60 countries for clients as diverse as American Express, Apple, USAA, the University of California, and the federal governments of Australia, Canada, and the U.S. His books and articles have been translated into more than a dozen languages. He is a sought-after consultant and keynote speaker.

Produktdetails

• Verlag: Kogan Page / Kogan Page Ltd
• Seitenzahl: 280
• Erscheinungstermin: 3. Mai 2021
• Englisch
• Abmessung: 240mm x 161mm x 23mm
• Gewicht: 792g
• ISBN-13: 9781789666892
• ISBN-10: 1789666899
• Artikelnr.: 60626362