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Know When To Break The First Rule will teach you ways in which you can elevate your organization and gain a competitive advantage within your industry. You will read first-hand accounts of how organizations, such as yours, have created amazing client loyalty without adding additional cost or impacting productivity. These easy to understand strategies are designed to assist you in exceeding client expectations through the building of air-tight customer experiences. Learn how to recognize, motivate and reward your organization's most valuable asset: employees who possess the Service Gene. You will also learn how to manage these high-performing, results oriented personalities. Learn about the three gifts that all customer-centric employees crave: autonomy, mastery and purpose. Know When To Break The First Rule will change the way you look at your business, yourself, your employees and your customers.