Nkba (National Kitchen and Bath Association)

Kitchen and Bath Business and Project Management, with Website

• Gebundenes Buch

Produktbeschreibung

Kitchen & Bath Business Project Management, Second Edition is a comprehensive guide to professional practice for the kitchen and bath professional. This one-stop reference is based on the real-world experiences of kitchen and bath experts to ensure success in business and professional life. Kitchen & Bath Business Project Management, Second Edition is illustrated in full color throughout with improved graphic design so that visual learners can easily absorb both technical and professional practice information. This book also includes access to a companion website with easily customizable forms for increased efficiency, and an Instructor s Manual.

Produktdetails

• NKBA Professional Resource Library
• Verlag: Wiley & Sons
• 2. Aufl.
• Seitenzahl: 368
• Erscheinungstermin: 9. Dezember 2013
• Englisch
• Abmessung: 277mm x 218mm x 23mm
• Gewicht: 1406g
• ISBN-13: 9781118439128
• ISBN-10: 1118439120
• Artikelnr.: 38082072

Autorenporträt

Hank Darlington has more than forty years of experience as a business owner, professional manager, and industry consultant. Ellen Cheever, CMKBD, ASID is an award-winning, internationally known kitchen and bath design authority and educator.

Inhaltsangabe

introduction xv Acknowledgements xxi CHAPTER 1 Getting Started 1 Do You
have What it Takes? 2 Evaluate Yourself 4 Before You Start 8 Why Many
Companies Do Not Make It 10 Avoid These Common Mistakes 11 Getting Help
from Advisors and Mentors 12 Summary 12 Review Questions 12 CHAPTER 2
Planning Your Business 15 What Type of Kitchen and Bath Business are You
Going to Operate? 15 Your Business Selection Criteria 17 Deciding on the
Right Business 17 Choosing a Name for Your Business 18 Stages of Company
Growth 18 Short- and Long-Term Planning 20 How to Create a Strategic
Business Plan for a Kitchen/Bath Dealer 21 Researching the Market 33
Preparing Your Business Plan 35 Reviewing Your Plan 40 Summary 40 Review
Questions 41 CHAPTER 3 Business Start-up Issues 43 Choosing the Business
Legal Structure 43 Other Requirements and Considerations 50 Location,
Location, Location 51 Financing the Business 55 A Look at Taxes 60
Selecting Vendor Partners 61 Buying Groups--Sharing Expertise 63 Joining
the Business Community 64 Taking Advantage of Outside Help 65 Summary 66
Review Questions 66 CHAPTER 4 Accounting and Record Keeping 67 Why You Need
to Keep Good Records 69 Establishing Bookkeeping Procedures 70 Choosing an
Accounting System 70 What to Keep Track of 71 Accounting Software for Your
Business 73 Record-Keeping and Administrative Needs 74 Hiring an Accountant
or Bookkeeper 76 Budgeting for Profit and Cash Flow 76 Summary 83 Review
Questions 83 CHAPTER 5 Financial Controls 85 Understanding Financial
Statements 85 Chart of Accounts 86 Balance Sheet 95 Cash Flow Analysis 98
Financial Ratio Analysis 103 Gross Margin 105 Ideas on How to Improve Gross
Margins 108 Summary 120 Review Questions 120 CHAPTER 6 Protecting Your
Business 121 Business Legal Structure 122 Professional Advice 122
Contractual Agreements and Personal Guarantees 122 Extension of Credit to
Your Customers 123 Copyrighting Your Drawings 123 Developing an Insurance
Program 124 Protecting Your Business from Theft 129 Summary 130 Review
Questions 130 CHAPTER 7 Basic Tax Management 131 Small Business Tax
Management 131 Special Rules for Small Businesses 132 Tax Responsibilities
134 Specific Substantiation Requirements for Certain Expenses 134 Hints on
Preventing an Audit 135 Help from the IRS 135 Other Taxes 136 Summary 137
Review Questions 137 CHAPTER 8 The Basics of Human Resource (People)
Management 139 The Broad Picture of Human Resources 141 Future Human
Resource Trends 142 Determining Your Needs 144 Deciding on the Right
Compensation System for Your Sales Team 151 Examples of Compensation Plans
155 Resourceful Recruiting 159 Narrowing Down the List: Applications,
Résumés, and Testing 162 Art of Interviewing 164 Making the Final Hiring
Decision 167 Summary 171 Review Questions 171 CHAPTER 9 Human Resource
Management--after the Decision Is Made 173 The Orientation Period 173
Training and Development 175 Policy and Procedures Manual 177 Creating an
Employee-Friendly Work Environment 180 Alternate Working Arrangements 181
Keep Tabs on Company Morale 182 Conduct Regular Meetings 182 Measuring
Employee Performance 184 Developing Disciplinary Procedures 188 Defining
at-will Employment 189 Terminating an Employee 189 Termination for "Just
Cause" 190 Summary 208 Review Questions 208 CHAPTER 10 Marketing 209
Marketing and Sales are not the Same 210 The Big Picture: The Marketing
"Wheel of Fortune" 210 Make the Time 214 Your Marketing Plan and Budget 215
Marketing Budgets 217 Knowing Who Your Customers are 222 Are You Offering
the Right Product/Service Package? 224 Knowing Who Your Competitors are 227
Business Image and Branding 230 Establishing Your Brand 235 Finding and
Filling a Meaningful Market Position 236 Why It's Important to Have a Great
Web Site 237 Develop an Advertising Campaign 238 Getting Your Work
Published 240 Social Media Marketing 244 Sales and Selling 247 How to Get
Started 247 Your Sales Team Needs a Strong Leader 254 Summary of How to
Build a Marketing Plan 256 In Closing 257 Summary 258 Review Questions 258
CHAPTER 11 Professional and Profitable Project Management 259 Introduction
259 Project Management Fundamentals: From Information Gathering to Visiting
the Finished Room 260 Summary 265 Review Questions 266 CHAPTER 12
Responsibilities of the Business Owner/Manager 267 The Installation
Delivery System 267 Job Site Dynamics: New House versus Old House 268 Job
Site Dynamics: Single-Family Dwelling versus Multifamily 269 Installation
Service Business Models 269 Key Competencies of Installation Specialists
271 Developing Successful Working Relationships 272 Systematic Approach to
Project Management 274 Role of a Manfacturer's Representative 286
Importance of Job Costing 288 Summary 289 Review Questions 289 CHAPTER 13
Responsibilities of Designer of Record 291 "Win-Win" Strategy 291
Designer's Role during Project Documentation Process 292 Successful
Designers are Detail Oriented 293 Understanding Construction Constraints
293 Summary 311 Review Questions 311 CHAPTER 14 Managing Client
Expectations and the Job Site 313 Understanding "Remodeling Fever" 313
Managing the Client and the Project 314 Summary 331 Review Questions 331
CHAPTER 15 Industry Standards for Molding Order Procedures and Cabinet
Installation 333 Ordering Molding 333 How to Install Kitchen Cabinets 336
Summary 344 Review Questions 344 index 345