No, it's not just your imagination-more and more people in the workplace today have high-conflict personalities. Co-workers, clients, even bosses are behaving in narcissistic or bullying ways, choosing targets and then placing blame on them, treating them with disdain, or otherwise acting in aggressive, inappropriate ways. Some go so far as to spread damaging rumors, harass, or directly sabotage their targets, among other extreme behaviors. These are not people who are just having an occasional bad day; these are people who display a repeated pattern of high-conflict behavior. And they aren't…mehr
No, it's not just your imagination-more and more people in the workplace today have high-conflict personalities. Co-workers, clients, even bosses are behaving in narcissistic or bullying ways, choosing targets and then placing blame on them, treating them with disdain, or otherwise acting in aggressive, inappropriate ways. Some go so far as to spread damaging rumors, harass, or directly sabotage their targets, among other extreme behaviors. These are not people who are just having an occasional bad day; these are people who display a repeated pattern of high-conflict behavior. And they aren't just difficult; they are the most difficult of people. Some have true personality disorders, while others have only some traits of these disorders. Either way, they can make your life at work stressful, frustrating, and extremely challenging. The good news is that their behavior is not about you-it's about them. What's more, you can learn strategies and techniques to deal with them more effectively at work. Based on Bill Eddy's high-conflict personality theory, he and co-author, L. Georgi DiStefano, expertly define the problem so you can recognize potential high-conflict people (HCPs) in your own work life. They describe the key characteristics of HCPs and the typical behavior patterns of five main types of high-conflict personalities. Then they walk you through their proactive approach for minimizing conflict and keeping interactions with HCPs as peaceful as possible. You'll learn about-and see examples of-how to use a simple, proven four-step method to help calm HCPs, analyze your options, respond to hostility, and set limits on extreme behavior. While you cannot ultimately change someone else's personality, you can adapt your own behavior and respond to the person in different ways that make things better at work for yourself, the high-conflict person, and your organization.
Negotiation and mediation expert Bill Eddy is president of the High Conflict Institute and a certified family law specialist. Prior to becoming a lawyer, Eddy worked as a licensed clinical social worker. He speaks throughout the U.S. and internationally about high-conflict personalities and provides consultation and training on workplace issues. He is also the author of several books on managing and responding to high-conflict people, including New Ways for Work, a method for managing potentially high-conflict employees. He lives in San Diego, California. L.Georgi DiStefano is a licensed clinical social worker with extensive experience as a therapist, Employee Assistance provider, management consultant, and a popular speaker on workplace conflict resolution. She has authored several books and articles, and has directed mental health and substance abuse programs. She lives in San Diego, California.
Inhaltsangabe
Ch. 1: High-Conflict People (HCPs) Ch. 2: The CARS Method Ch. 3: Narcissistic HCPs Ch. 4: Angry (Borderline) HCPs Ch. 5: Con Artist (Antisocial) HCPs Ch. 6: Dramatic (Histrionic) HCPs Ch. 7: Suspicious (Paranoid) HCPs Ch. 8: Other High-Conflict Issues Ch. 9: Workplace Bullies Ch. 10: Negative Advocates Ch. 11: Organizational Challenges Ch. 12: Taking Care of Yourself
