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Kevin L. Glaser has been involved in the insurance industry for some 30 years, having been involved on the company side in underwriting and claims, and currently serves as a consultant, risk manager, and expert witness on insurance related issues. With his book, Inside the Insurance Industry, Glaser uses his in-depth knowledge of the industry to explore the truths and myths of insurance. He gives readers a glance at what the insurance industry is really like - including how to get through the industry jargon to get the best deal for your insurance dollar, and what the agents and brokers aren't telling you. New to the second edition: a new chapter on insurance litigation, updated claims department information, and much more.