Inbound Call Centers: Design, Implementation, and Management - Gable, Robert A.
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Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

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Produktbeschreibung
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.