Roland Schütze

Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

• Broschiertes Buch

Produktbeschreibung

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Produktdetails

• Fuzzy Management Methods
• Verlag: Springer / Springer International Publishing / Springer, Berlin
• Artikelnr. des Verlages: 978-3-319-86684-0
• Softcover reprint of the original 1st ed. 2018
• Seitenzahl: 224
• Erscheinungstermin: 3. August 2018
• Englisch
• Abmessung: 235mm x 155mm x 13mm
• Gewicht: 349g
• ISBN-13: 9783319866840
• ISBN-10: 3319866842
• Artikelnr.: 53576806

Autorenporträt

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Inhaltsangabe

Business and IT Alignment - A fuzzy Challenge.- Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.