This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. This book offers a uniquely empirical approach by examining enterprise-, customer- and employee-directed practices.
This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. This book offers a uniquely empirical approach by examining enterprise-, customer- and employee-directed practices.
Richard E. Kopelman is Professor of Management at the Zicklin School of Business, Baruch College, USA. His research focuses on improving work motivation, productivity, and organizational performance. He has published in several key journals, including the Academy of Management Journal, Decision Sciences, Organizational Behavior and Human Performance, and the Journal of Applied Psychology.
Inhaltsangabe
1. The Cube One Framework 2. Enterprise-Directed Practices 3. Employee-Directed Practices 4. Customer-Directed Practices 5. Validity Evidence: Survey Research 6. Validity Evidence: Financial Metrics 7. The Remarkable Turnaround at Continental Airlines as Examined through the Lens of the Cube One Framework 8. Google and AltaVista: Two Pioneers in Internet Searches 9. Three Remarkably Successful Customer-Centric Companies: Zappos.com, Four Seasons, and Nordstrom 10. The Mayo Clinic and Excellent Hospitals 11. Toward an Organizational Diagnosis 12. Toward Implementation
1. The Cube One Framework 2. Enterprise-Directed Practices 3. Employee-Directed Practices 4. Customer-Directed Practices 5. Validity Evidence: Survey Research 6. Validity Evidence: Financial Metrics 7. The Remarkable Turnaround at Continental Airlines as Examined through the Lens of the Cube One Framework 8. Google and AltaVista: Two Pioneers in Internet Searches 9. Three Remarkably Successful Customer-Centric Companies: Zappos.com, Four Seasons, and Nordstrom 10. The Mayo Clinic and Excellent Hospitals 11. Toward an Organizational Diagnosis 12. Toward Implementation
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