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This Infoline describes several methods to identify and measure quality, including the Baldrige principles, quality improvement cycle (QIC), and voice of the customer; introduces key concepts and guidelines for quality improvement processes; helps identify whether products or services are below or above a pre-established quality standard; and provides suggestions on how to improve training quality.

Produktbeschreibung
This Infoline describes several methods to identify and measure quality, including the Baldrige principles, quality improvement cycle (QIC), and voice of the customer; introduces key concepts and guidelines for quality improvement processes; helps identify whether products or services are below or above a pre-established quality standard; and provides suggestions on how to improve training quality.