Gill Hasson

How to Deal With Difficult People

Smart Tactics for Overcoming the Problem People in Your Life

• Broschiertes Buch

Produktbeschreibung

Some people are demanding, difficult, unreasonable, awkward and infuriating. It's exhausting and frustrating to battle away with these people, desperately trying to get what you need as they make life difficult. Arrggghhh. It's time we stopped the agonizing and got these people out of our way. That's exactly what How to Deal With Difficult People can help us do. With frank discussion and clever, practical advice, bestselling author Gill Hasson, shares simple moves that make these people less of a problem.

How to deal with difficult people will help you:
* Learn ways to confidently stand up to others
* Learn how to resist the urge to lash out and attack back
* Develop strategies to remain calm
* Know when to choose your battles
* Know when to cut your losses and walk away

How to Deal With Difficult People shows you how to stop allowing difficult people to ruin your day with practical tools and expert guidance.

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DON'T LET PROBLEM PEOPLE GET TO YOU!

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.

Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

This book will help you to:

Understand what makes difficult people tick and how best to handle them
Learn ways to confidently stand up to others and resist the urge to attack back
Develop strategies to calmly navigate emotionally-charged situations
Deal with all kinds of difficult people - hostile, manipulative and the impossible
Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people - to make your life less stressful and a great deal easier.

Produktdetails

• Verlag: Wiley & Sons
• 1. Auflage
• Seitenzahl: 208
• Erscheinungstermin: 21. November 2014
• Englisch
• Abmessung: 216mm x 141mm x 20mm
• Gewicht: 274g
• ISBN-13: 9780857085672
• ISBN-10: 0857085670
• Artikelnr.: 40906651

Autorenporträt

Gill Hasson has 20 years' experience teaching and writing on a range of issues to do with personal and professional development, mental health and wellbeing. She is the author of more than 22 books; the bestselling 'Mindfulness', 'Mindfulness Pocketbook', 'Emotional Intelligence' 'Positive Thinking' the Sunday Times bestseller 'How to Deal with 'Difficult People', plus other books on the subjects of resilience, communication skills and assertiveness. Gill also writes books for children. She's written 8 books in the 'We Can Cope' series, including 'Put Your Worries Away.' You can contact Gill by email at [e-mail].

Inhaltsangabe

Introduction vii Part One Dealing With Difficult People 1 1 Difficult
People and Their Difficult Behaviour 3 2 Is It You? 17 3 Communicating With
Difficult People 45 4 Standing Up to Difficult People 67 Part Two Putting
It Into Practice 91 5 Dealing With Direct Hostility 93 6 Dealing With
Indirect Hostility 117 7 Dealing With Passive People 143 Part Three When
All Else Fails 161 8 Dealing With Impossible People 163 Conclusion 185
About the Author 189 Acknowledgements 191 Index 193