Micah Solomon

Broschiertes Buch

High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Beschreibung

In the world of high-tech, how do you reach your plugged-in customers? Learn how to seamlessly incorporate and leverage the latest tech tools to engage customers--and which old-fashioned customer service skills still win the day.

Autor

MICAH SOLOMON has been named by the Financial Post as "a new guru of customer service excellence." He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored the bestselling Exceptional Service, Exceptional Profit. His expertise has been featured in FastCompany, Inc. Magazine, Bloomberg BusinessWeek, Forbes.com, NBC and ABC television programming, and elsewhere.

Produktdetails

• Verlag: AMACOM
• Seitenzahl: 210
• Erscheinungstermin: 23. Mai 2012
• Englisch
• Abmessung: 234mm x 156mm x 12mm
• Gewicht: 327g
• ISBN-13: 9780814439319
• ISBN-10: 0814439314
• Artikelnr.: 49133439