HEALTH SERVICE USER SATISFACTION
Vincent RURAHOZE
Broschiertes Buch

HEALTH SERVICE USER SATISFACTION

AFIA-KATINDO health center in GOMA/DRC Supported by ULB-Coopération

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The aim of this study is to assess user satisfaction with the services provided by the AFIA KATINDO health center, and consequently the quality of care. The activities of the center have been strengthened by ULB-Cooperation's support for the health system, with the aim of improving quality and ensuring stability through the gradual introduction of a contractual subsidy system. The model tested by ULB-Cooperation could be proposed to other health facilities, hence the need to gather feedback from project beneficiaries. The study was descriptive and analytical, and led to the following results:-...