Guest Expectations in The Hospitality Property Industry - MacPherson, Gerry
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Hotel-Resort-Inn-Bed & Breakfast-Vacation Rental Gain a Fresh Perspective on Your Hospitality Property When you pour your heart and soul into opening, developing, and managing your hotel, resort, inn, bed and breakfast, or vacation home, it's easy to become immersed in the day-to-day operations. But have you ever stopped to truly analyze your property objectively? In this captivating book, I invite you to take a step back and view your property through the eyes of an outsider, embracing the big picture. Prepare to be astonished by what you discover. Within these pages, you'll explore…mehr

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Produktbeschreibung
Hotel-Resort-Inn-Bed & Breakfast-Vacation Rental Gain a Fresh Perspective on Your Hospitality Property When you pour your heart and soul into opening, developing, and managing your hotel, resort, inn, bed and breakfast, or vacation home, it's easy to become immersed in the day-to-day operations. But have you ever stopped to truly analyze your property objectively? In this captivating book, I invite you to take a step back and view your property through the eyes of an outsider, embracing the big picture. Prepare to be astonished by what you discover. Within these pages, you'll explore thought-provoking topics that will transform the way you perceive your hospitality property:How Does Your Property Compare How to Become Your Own Guest Is Your Hospitality Property Accessible Is Your Restaurant Meeting Its Potential? How to Get Endless Referrals Negative Reviews Are Good For Business How to Prepare For When Guests Return Reopening Hotels, Resorts, Bed & Breakfasts etc. After COVID-19. What Will Your Guests Expect Post Lockdown What Is The Future Of The Hospitality Property Industry If you envision your property evolving alongside your guests in the future, then this book is an absolute must-read.
Autorenporträt
Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed & breakfasts visitation experience. He has spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers. This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.