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A veteran airline customer service agent relates the crazy and often hilarious experiences of working in the frustrating world of air travel. From the other side of the counter takes you through real life experiences as an airline employee. From the start of your trip until you arrive at your destination you will find these stories humorous and all true. Can people really say and do these crazy things? Do people really deposit their brains when they enter the airport? Usually you have to pay for entertainment, my job pays me to be entertained!