This pioneering new study examines how to manage and measure the added value of facilities management and corporate real estate management. It presents a framework for understanding and analysing added value as well as a list of value parameters, and also includes a chapter for each of the value parameters, providing theoretical considerations and empirical data, an overview of possible KPIs and recommendations on the selection and use of these indicators in practice.
This pioneering new study examines how to manage and measure the added value of facilities management and corporate real estate management. It presents a framework for understanding and analysing added value as well as a list of value parameters, and also includes a chapter for each of the value parameters, providing theoretical considerations and empirical data, an overview of possible KPIs and recommendations on the selection and use of these indicators in practice.
Per Anker Jensen is Professor in Facilities Management and head of the externally funded Centre for Facilities Management - Realdania Research, Technical University of Denmark (DTU), Denmark. He holds the degrees of MSc in Civil Engineering, PhD and MBA. Besides research and teaching he has twenty years of experience in practice as a consultant, a project manager and a facilities manager. He was a member of the board of EuroFM and chairman of EuroFM's Research Network Group in 2007 and 2008. He is currently project manager of the joint EuroFM research project on the Added Value of FM, which started in January 2009. Theo van der Voordt is Associate Professor in Corporate and Public Real Estate Management at the Faculty of Architecture at the Delft University of Technology, the Netherlands. His current research focuses on workplace performance, experience and the use of new work environments, the design and management of health care real estate, and value adding management of FM and CREM. His research aims to develop and test workplace strategies, conceptual models and practical tools to support data collection and decision making processes. This work is conducted in close cooperation with the Centre for People and Buildings (CfPB) in Delft, a knowledge centre that specialises in the relationship between people, working processes and the working environment.
Inhaltsangabe
Preface Forewords Part I: Introductory Chapters 1. Introduction and Overall Framework 2. FM and CREM Interventions 3. Value Adding Management 4. Value Parameters Part II: Value Parameters 5. Satisfaction Interview 1 6. Image Interview 2 7. Culture Interview 3 8. Health and Safety Interview 4 9. Productivity Interview 5 10. Adaptability Interview 6 11. Innovation Interview 7 12. Risk Interview 8 13. Cost Interview 9 14. Value of Assets Interview 10 15. Sustainability Interview 11 16. Corporate Social Responsibility Interview 12 Part III: Epilogue 17. Tools to Measure and Manage Adding Value by FM and CREM 18. Reflections, Conclusions and Recommendations
Preface Forewords Part I: Introductory Chapters 1. Introduction and Overall Framework 2. FM and CREM Interventions 3. Value Adding Management 4. Value Parameters Part II: Value Parameters 5. Satisfaction Interview 1 6. Image Interview 2 7. Culture Interview 3 8. Health and Safety Interview 4 9. Productivity Interview 5 10. Adaptability Interview 6 11. Innovation Interview 7 12. Risk Interview 8 13. Cost Interview 9 14. Value of Assets Interview 10 15. Sustainability Interview 11 16. Corporate Social Responsibility Interview 12 Part III: Epilogue 17. Tools to Measure and Manage Adding Value by FM and CREM 18. Reflections, Conclusions and Recommendations
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