Jo Bryson lectures regularly on library and information centre management. She is currently in a senior management position relating to information technology with the Western Australian Government.
Inhaltsangabe
Contents: Understanding the Role of Manager: Introduction to management. Understanding the Environment: Strategic influences on information services Strategies for understanding the environment. Managing the Environment Through Integrated Planning: Strategic planning Human resource planning Information planning Technology planning Financial planning and economic analysis. Creating the Corporate Environment: Corporate culture Politics Policy-making Creativity and intrapreneurship Managing expertise. Getting things done in the Corporate Environment: Leadership Power, influence, authority and delegation Decision-making Networking Group dynamics Team-building Motivation Conflict management Negotiation Change management. Managing and Communicating Information in the Corporate Environment: Personal communication Internal communications External communications Managing corporate information Managing the information life cycle. Managing the Individual: Stress management Career planning and personal development. Managing Risk: Return on investment Security Risk management and business continuity. Service Delivery: Competitive strategies: strategic marketing Quality control Customer focus Outsourcing service delivery Performance measurement and evaluation Epilogue: The final strategy Index.
Contents: Understanding the Role of Manager: Introduction to management. Understanding the Environment: Strategic influences on information services Strategies for understanding the environment. Managing the Environment Through Integrated Planning: Strategic planning Human resource planning Information planning Technology planning Financial planning and economic analysis. Creating the Corporate Environment: Corporate culture Politics Policy-making Creativity and intrapreneurship Managing expertise. Getting things done in the Corporate Environment: Leadership Power, influence, authority and delegation Decision-making Networking Group dynamics Team-building Motivation Conflict management Negotiation Change management. Managing and Communicating Information in the Corporate Environment: Personal communication Internal communications External communications Managing corporate information Managing the information life cycle. Managing the Individual: Stress management Career planning and personal development. Managing Risk: Return on investment Security Risk management and business continuity. Service Delivery: Competitive strategies: strategic marketing Quality control Customer focus Outsourcing service delivery Performance measurement and evaluation Epilogue: The final strategy Index.
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