Author Skip Allums designs next-generation mobile banking and payments experiences for some of the world's largest financial service providers. In this book, he offers on-the-ground insights into present and future design patterns in this space, as well as lessons learned and common pitfalls. With mobile devices emerging as new tools for transactions and identification, designers face challenging interactions and user expectations from payment scenarios. Consumers expect mobile payment experiences to be frictionless and familiar, while faithfully protecting their financial data. Falling short…mehr
Author Skip Allums designs next-generation mobile banking and payments experiences for some of the world's largest financial service providers. In this book, he offers on-the-ground insights into present and future design patterns in this space, as well as lessons learned and common pitfalls. With mobile devices emerging as new tools for transactions and identification, designers face challenging interactions and user expectations from payment scenarios. Consumers expect mobile payment experiences to be frictionless and familiar, while faithfully protecting their financial data. Falling short on either of these aspects will cause users to drop out, or worse, compromise their financial privacy. To help designers meet these challenges, this book provides a primer on the world of mobile commerce, as well as user experience best practices.
Skip Allums is a UX Lead at Monitise, one of the largest mobilebanking and payments technology companies in the world. A former library scientist, Skip entered the payments world as a trueconsumer advocate, challenged with designing elegant user experiencesfor technologically complex mobile transactions. This book is aproduct of four years of groundbreaking work in the mobile paymentsspace.
Inhaltsangabe
Preface What Is This Book About? What Are Mobile Payments? Who Should Read This Book? How This Book Is Organized Safari® Books Online How to Contact Us Acknowledgments But Wait...There's More Chapter 1: Bovines, Banknotes & Bytes 1.1 Convenience 1.2 Worth 1.3 Stability 1.4 Summary 1.5 Further Reading Chapter 2: The Mobile Money Ecosystem 2.1 Payment Framework Types 2.2 Summary Chapter 3: Leading US Mobile Payment Experiences 3.1 NFC 3.2 Cloud Wallets 3.3 Closed Loop 3.4 Summary Chapter 4: Building Trust into Mobile Payments 4.1 Don't Design for Early Adopters, Design for Everyone Else 4.2 Onboarding and Registration 4.3 Security Options: m-PINs, Passcodes, and Passwords 4.4 Handling Sensitive Data 4.5 Give Them a Helpful Help Section 4.6 Summary Chapter 5: Designing Successful Payment Interactions 5.1 Near Field Communication (NFC) 5.2 Barcodes and QR Codes 5.3 Geolocation 5.4 Summary Chapter 6: Adding Value with Peripheral Services 6.1 A Day in the Life of a Mobile Wallet User 6.2 It's Not Just About Payments 6.3 Managing Mobile Money 6.4 A Mobile Shopping Assistant 6.5 Mobile Travel 6.6 Summary Chapter 7: Payments on the Horizon 7.1 Here Come the 49ers 7.2 Emerging Technologies and the Shopping Revolution 7.3 Summary Companies, Products, and Links About the Author
Preface What Is This Book About? What Are Mobile Payments? Who Should Read This Book? How This Book Is Organized Safari® Books Online How to Contact Us Acknowledgments But Wait...There's More Chapter 1: Bovines, Banknotes & Bytes 1.1 Convenience 1.2 Worth 1.3 Stability 1.4 Summary 1.5 Further Reading Chapter 2: The Mobile Money Ecosystem 2.1 Payment Framework Types 2.2 Summary Chapter 3: Leading US Mobile Payment Experiences 3.1 NFC 3.2 Cloud Wallets 3.3 Closed Loop 3.4 Summary Chapter 4: Building Trust into Mobile Payments 4.1 Don't Design for Early Adopters, Design for Everyone Else 4.2 Onboarding and Registration 4.3 Security Options: m-PINs, Passcodes, and Passwords 4.4 Handling Sensitive Data 4.5 Give Them a Helpful Help Section 4.6 Summary Chapter 5: Designing Successful Payment Interactions 5.1 Near Field Communication (NFC) 5.2 Barcodes and QR Codes 5.3 Geolocation 5.4 Summary Chapter 6: Adding Value with Peripheral Services 6.1 A Day in the Life of a Mobile Wallet User 6.2 It's Not Just About Payments 6.3 Managing Mobile Money 6.4 A Mobile Shopping Assistant 6.5 Mobile Travel 6.6 Summary Chapter 7: Payments on the Horizon 7.1 Here Come the 49ers 7.2 Emerging Technologies and the Shopping Revolution 7.3 Summary Companies, Products, and Links About the Author
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