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  • Broschiertes Buch

Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainabilityâ . Explains not only the theory behind the importance of customer service but how to put this theory into practice.

Produktbeschreibung
Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainabilityâ . Explains not only the theory behind the importance of customer service but how to put this theory into practice.